Shipping policy



Shipping Policy

Last updated: October 15, 2026

At Livaktiv (operated by OXO General Trading FZCO), we are committed to providing a seamless, reliable shopping experience. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing & Fulfillment Timelines

  • Apparel, Accessories & Small Items: Standard orders for apparel and smaller goods (fulfilled directly via our domestic logistics partner) are processed within 1 to 3 business days.

  • Fitness Equipment, Training Hardware & Game Tables: Heavy fitness equipment, training hardware, and game tables require specialized handling and professional on-site installation. Standard processing, delivery, and full on-site installation take 4 to 6 working days for standard city areas (Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Abu Dhabi).

  • Order Confirmation: Once your order is placed, you will receive an automated confirmation email. A second notification containing tracking details will be sent once your order has been dispatched.

  • Order Modifications: Please double-check your shipping address and order details before completing checkout. Once an order enters processing or fulfillment preparation, we may be unable to make address adjustments or cancellations.

2. Shipping Destinations

We currently ship to customers across:

  • Domestic: All 7 Emirates within the United Arab Emirates (Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain).

  • Regional (GCC): Kingdom of Saudi Arabia (KSA), Sultanate of Oman, State of Qatar, Kingdom of Bahrain, and State of Kuwait.

  • International (Rest of World): Select international destinations across the MENAP region and globally.

(If your country is not listed at checkout, please contact us at info@oxobrands.com to inquire about custom shipping options).

3. Estimated Delivery Times & Shipping Rates

Delivery times are estimates calculated from the date of dispatch, not the order date.

Destination Region Estimated Delivery Time Standard Shipping Fee Free Shipping Threshold
UAE (Apparel & Small Items / Jeebly) 1 – 3 Business Days
AED 18.43

Free on orders over AED 299
UAE (Fitness Equipment & Heavy Goods)
4 – 6 Business Days (Includes Installation)

Free (Standard City Areas)

Free Delivery & Installation Included

UAE (Remote Areas / Out-of-City)
Up to 7 Working Days

Apparel: AED 59.20 or Carrier Calculated


Heavy Equipment: AED 350

N/A
GCC Countries
4 – 14 Business Days

Carrier Calculated

N/A
Rest of MENAP / International
7 – 14 Business Days

Calculated at Checkout

N/A
Note on Remote Areas: Deliveries requested outside standard city limits (such as remote zones within the Abu Dhabi Western Region, Ruwais, or deep outlying areas) require extended transit times of up to 7 working days. For heavy fitness equipment destined for remote locations, an additional remote area delivery and installation charge of AED 350 per delivery applies at checkout.

4. Order Tracking

Once your shipment has been handed over to our courier or fulfillment partner, you will receive a tracking link via email and/or SMS. You can monitor your shipment's progress in real-time by entering your tracking number on our website or directly through the carrier’s tracking portal. For heavy equipment deliveries, our installation team will contact you directly to schedule an exact delivery and setup window.

5. Customs, Duties, and Import Taxes

  • Domestic Orders (UAE): All domestic shipments within the UAE are inclusive of applicable local VAT.

  • International & GCC Orders: Orders shipped outside the UAE are delivered on a DAP (Delivered at Place) basis.

  • Customer Responsibility: Any applicable import duties, customs clearance fees, excise taxes, or local VAT imposed by the destination country's government are the sole responsibility of the customer/recipient. Livaktiv has no control over these charges and cannot predict their exact amount.

6. Unsuccessful Deliveries & Address Errors

  • Recipient Availability: Our logistics partners will make up to two (2) delivery attempts. Please ensure your contact details, phone number, and delivery address (including building/street details) are accurate at checkout.

  • Returned Packages: If a shipment is returned to us due to an incorrect address, repeated failed contact attempts, or refusal to pay destination customs duties, any return freight costs or re-shipping fees incurred will be deducted from any applicable refund.

7. Delays & Circumstances Beyond Our Control

While we make every effort to ensure timely delivery, Livaktiv is not liable for shipping delays caused by carrier disruptions, customs hold-ups, severe weather, or acts of force majeure outside our reasonable control.

8. Contact Us

If you have questions regarding your order status, shipping rates, or delivery issues, please reach out to our team:

OXO General Trading FZCO


Brand: Livaktiv

Email: info@oxobrands.com

Phone: +971 56 357 6468

Address: IFZA Properties - DSO IFZA, Dubai Silicon Oasis, Dubai, UAE