Shipping Policy

Last updated: September 14, 2026

At Livaktiv (operated by OXO General Trading FZCO), we are committed to providing a seamless, reliable shopping experience. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing Time

• Standard Processing: All orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays in the United Arab Emirates).

• Order Confirmation: Once your order is placed, you will receive an automated confirmation email. A second notification containing tracking details will be sent once your order has been dispatched.

• Order Modifications: Please double-check your shipping address and order details before completing checkout. Once an order enters processing, we may be unable to make address adjustments or cancellations.

2. Shipping Destinations

We currently ship to customers across:

• Domestic: All 7 Emirates within the United Arab Emirates (Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain).

• Regional (GCC): Kingdom of Saudi Arabia (KSA), Sultanate of Oman, State of Qatar, Kingdom of Bahrain, and State of Kuwait.

• International (Rest of World): Select international destinations across the MENAP region and globally.

(If your country is not listed at checkout, please contact us at info@oxobrands.com to inquire about custom shipping options).

3. Estimated Delivery Times & Shipping Rates

Delivery times are estimates calculated from the date of dispatch, not the order date.

Destination Region	Estimated Delivery Time	Standard Shipping Fee	Free Shipping Threshold
UAE (Same-Emirate / Dubai)	1 – 2 Business Days	AED [XX]	Free on orders over AED [XXX]
UAE (Inter-Emirate)	2 – 3 Business Days	AED [XX]	Free on orders over AED [XXX]
GCC Countries	3 – 7 Business Days	AED [XX] / Carrier Calculated	Free on orders over AED [XXX]
Rest of MENAP / International	7 – 14 Business Days	Calculated at Checkout	N/A

Note: Delivery schedules may experience slight variations during peak promotional periods, public holidays, or unexpected weather conditions.

4. Order Tracking

Once your shipment has been handed over to our courier partner, you will receive a tracking link via email and/or SMS. You can monitor your shipment's progress in real-time by entering your tracking number on our website or directly through the carrier’s tracking portal.

5. Customs, Duties, and Import Taxes

• Domestic Orders (UAE): All domestic shipments within the UAE are inclusive of applicable local VAT.

• International & GCC Orders: Orders shipped outside the UAE are delivered on a DAP (Delivered at Place) basis.

• Customer Responsibility: Any applicable import duties, customs clearance fees, excise taxes, or local VAT imposed by the destination country's government are the sole responsibility of the customer/recipient. Livaktiv has no control over these charges and cannot predict their exact amount.

6. Unsuccessful Deliveries & Address Errors

• Recipient Availability: Our logistics partners will make up to two (2) delivery attempts. Please ensure your contact details, phone number, and delivery address (including building/street details) are accurate at checkout.

• Returned Packages: If a shipment is returned to us due to an incorrect address, repeated failed contact attempts, or refusal to pay destination customs duties, any return freight costs or re-shipping fees incurred will be deducted from any applicable refund.

7. Delays & Circumstances Beyond Our Control

While we make every effort to ensure timely delivery, Livaktiv is not liable for shipping delays caused by carrier disruptions, customs hold-ups, severe weather, or acts of force majeure outside our reasonable control.

8. Contact Us

If you have questions regarding your order status, shipping rates, or delivery issues, please reach out to our team:

OXO General Trading FZCO

Brand: Livaktiv

Email: info@oxobrands.com

Phone: +971 56 357 6468

Address: IFZA Properties - DSO IFZA, Dubai Silicon Oasis, Dubai, UAE