Livaktiv Return, Refund & Warranty Policy

Last updated: October 15, 2026

At Livaktiv, we want you to be completely satisfied with your purchase. Because our catalog includes both daily performance apparel and specialized professional fitness equipment, return eligibility, inspection guidelines, and warranty coverage are structured to ensure absolute clarity.

1. General Return Policy (Apparel & General Merchandise)

• Return Window: You have 14 days from the date of receiving your item to request a return.

• Item Condition: To be eligible for a return, your item must be in the exact same condition that you received it—unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

• How to Start a Return: To initiate a return, contact us at info@oxobrands.com. Approved returns must be shipped to our designated UAE fulfillment hub. Items sent back to us without first requesting a return will not be accepted.

• Return Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

2. Fitness Equipment & Heavy Training Hardware Returns

• Installed Equipment Restriction: Fitness and training equipment (such as cardio machines, strength apparatuses, and game tables) that has been unboxed and successfully installed at your premises is strictly non-returnable.

• Damaged, Defective, or Incorrect Items: Please inspect your order upon delivery and contact us within 48 hours if an item is defective, damaged, or incorrect. For technical issues or transit damages on heavy hardware, our support team will coordinate on-site technical service, component replacements, or exchanges directly at your location.

• Cancellation Penalties & Handling Fees: If an order cancellation or return is requested after fulfillment preparation or dispatch has been initiated, any incurred handling, preparation, or labor charges will be deducted from your refund. Fully dispatched or customized heavy equipment orders that incur a complete vendor allocation fee may be non-refundable.

3. Exceptions & Non-Returnable Items

Certain items cannot be returned due to hygiene, safety, and health regulations, or product nature:

• Personal Care & Apparel Hygiene: Opened or worn workout gloves, sports bras, underwear, socks, mouthguards, swimwear, and personal care accessories.

• Supplements & Consumables: All nutrition, dietary supplements, and consumables are strictly non-returnable and non-exchangeable once purchased.

• Custom & Final Sale: Custom-configured products, personalized items, clearance items, or promotional gift cards.

• Hazardous Goods: Flammable items, liquids, or specialized lubricants used for fitness equipment maintenance.

4. Product Warranties for Fitness & Training Equipment

Training and fitness hardware purchased on our store are backed by manufacturer warranties from the date of purchase:

• Cardio & Strength Training Equipment: 1-year warranty covering manufacturing defects on core parts and components.

• Exercise Bikes: 1-year warranty applicable strictly to the structural frame.

• Weights, Bars, Weight Benches, Game Tables & Accessories: Standard manufacturer warranty excludes normal wear and tear. Coverage is restricted to manufacturing defects and transit integrity reported within 48 hours.

• Remote Area Warranty Service: For warranty repairs in remote locations, replacement parts and labor are provided free of charge under warranty, while technician travel and accommodation expenses associated with remote site visits are chargeable based on distance.

5. Exchanges

The fastest way to ensure you get the item or size you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. GCC & International Orders

For orders shipped outside the UAE across the GCC (Saudi Arabia, Kuwait, Qatar, Bahrain, Oman) or internationally, customers are responsible for shipping returns back to our UAE hub, as well as any non-refundable local customs duties, taxes, or import fees applied by destination authorities.

7. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 to 10 business days.

(Note: For heavy equipment orders cancelled post-dispatch, refunds are net of any specialized handling or vendor preparation deductions). Please remember it can take some time for your bank or credit card provider to process and post the refund. If more than 14 business days have passed since we approved your return, please contact us at info@oxobrands.com.