Returns And Refunds
At Livaktiv, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 7 days of delivery, subject to the conditions outlined below.
Return Window
You may request a return within 7 days after your order has been delivered.
Return requests submitted after the 7-day period may not be accepted.
Return Conditions
To be eligible for a return, the product must:
- Be unused and in its original condition
- Be returned with its original packaging, tags, and accessories
- Not show signs of wear, damage, washing, alteration, or misuse
- Be in a condition suitable for resale
We reserve the right to refuse a return if the product does not meet these conditions.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. If an item is specifically marked as non-returnable on its product page, it cannot be returned unless it arrives damaged or defective.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible through our Contact Us page.
Please provide your order details and, where applicable, clear photographs or videos of the issue so we can assess and assist with your request.
Return Process
To request a return, contact us through our Contact Us page within 7 days of delivery.
Once your request is reviewed and approved, we will provide you with the necessary instructions for returning the product.
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Refunds
Once the returned product has been received and inspected, we will determine whether it meets our return conditions.
If the return is approved, the applicable refund will be processed according to the original payment method or the available refund procedure.
Refund processing times may vary depending on the payment provider or financial institution.
Exchanges
If you would like to exchange an item, please contact us through our Contact Us page within 7 days of delivery. Exchanges are subject to product availability and the same return conditions.
Contact Us
For any questions or concerns regarding returns, refunds, or exchanges, please reach out to us through our Contact Us page.